The competition kicks off at Blackfriars in Inverness. After an afternoon of crafting, two guests note that quality is lacking in their room, leading to some very strong words

Singer Marilyn and her mum Agnes host the second visit of the week at Bogenraith House in Aberdeenshire where they're hoping to hit the high notes, but Dean and Chelsie are in an unforgiving mood after their feedback

Pamela hosts the third visit of the week at Cairngorms Glamping in Aberdeenshire where most of her guests are tickled pink by the pods but one pair aren't happy campers

The final visit of the week is to the Lovat Hotel in Perth. Sharmin and Sarah are used to tackling big jobs at their expansive 35-room hostelry, but one of their guests finds fault with the facilities. Tension between the B&Bers mounts during a visit to a museum, and the breakfast set-up confuses everyone and leaves Sharmin and Sarah with some difficult-to-swallow scores in their feedback

It's a feisty old payment day after a week packed to the gills with gripes. The tension is almost tangible as the scores are revealed and the winner announced

Dr Jonathan fears that a father-of-two who fell off a ladder and smashed his leg through a window could lose his foot. Dr Sarah mentors emergency registrar Dr Daniel through the challenging case of a motorcyclist who crashed over the handlebars of his bike. Doctors Elyssia and Alex examine a 51-year-old woman who attempted a backflip on a trampoline but landed on her head

The documentary detailing the daily work of staff at St George's Hospital in south-west London continues, this time highlighting the stories of patients who received support from loved ones when life became tough. Gerald, a 66-year-old lifeguard and polo club official is rushed into A&E, having sustained a serious head wound after a 10-foot fall. The friends and family of 55-year-old Beverly gather at the hospital when she is admitted with a broken leg after being hit by a car near her home, and Paul, a 39-year-old father-of-three, arrives in resus with a nasty cut to his right arm. Paul complains that he is unable to move his fingers, leading staff to believe be may have significant tendon or nerve damage that could leave him permanently unable to use his hand

The 100th episode of the series focuses on the love between patients and their nearest and dearest. Sir John Cockburn, who's 89, arrives at St George's with acute abdominal pain and medics think it could be an abdominal aortic aneurysm and he faces emergency surgery. Meanwhile, 68-year-old Mick and his wife Linda have been involved in a head-on car crash. Mick took the brunt of the impact and has multiple injuries from top to toe that could be life-changing. The couple fell in love after leaving previous relationships, making a happy life together in their mobile home. And 10-year-old Niall is brought to A&E after falling 8ft from a tree on a family picnic. He's broken his arm so badly it looks like a banana, and orthopaedic doctors need to work out how to get it back in place